Services

Audit

Assessment of the degree of dehumanization in interpersonal processes and communications.

It can be carried out as an internal audit—with employees—and/or an external audit, involving clients and suppliers.

It allows you to measure the Humanization Index (HI) and detect areas for improvement, helping to prevent dehumanization in corporate culture and processes.

Key Benefits:

1. Comprehensive diagnosis of the organization's relational culture
It allows you to identify how processes and communications are experienced from different perspectives (employees, customers, and suppliers), offering a comprehensive and accurate view of the level of humanization.

2. Prevention of dehumanization in all areas of contact
It helps detect early signs of cold or impersonal behavior in internal and external relationships, preventing disconnected or automated dynamics from becoming chronic.

3. Improved overall experience with the organization
By optimizing the way you communicate and interact, you improve team well-being, customer satisfaction, and the loyalty of key suppliers.

4. Strengthening trust and organizational coherence
Demonstrates a genuine commitment to caring for humane treatment at all levels, aligning what the organization says with what it does on a daily basis.

5. Basis for designing personalized and effective improvement actions
The results allow for the development of specific plans to humanize processes, focusing on each relationship group (internal or external), according to their needs and real experiences.

Consulting

The consulting process addresses dehumanization in both internal processes and communications—between and for employees—and in customer and citizen service, always seeking a balance between automation and human interaction.

Improve the accessibility, personalization, and quality of processes and communications, optimizing them without sacrificing closeness and empathy.

Furthermore, it guarantees a sustainable transformation, where digitalization acts as a facilitator, but never as a substitute for human contact.

Key Benefits:

1. Comprehensive transformation of organizational culture
Consulting promotes a more humane culture at all levels, improving both internal relationships between teams and external relationships with clients and suppliers.

2. Improving the relational experience throughout the value chain
The quality of customer service is optimized at every point of contact, from customer service to collaboration with strategic partners, strengthening the organization's trust and reputation.

3. Balance between digital efficiency and human connection
It helps implement technology without losing the human touch in internal and external processes, making automation an ally rather than a relational barrier.

4. Personalized diagnosis and support
The current state of relationships (interpersonal and organizational) is analyzed, and strategies are designed tailored to each context: teams, clients, or suppliers.

5. Loyalty and strengthening of key ties
An organization that cares about human touch generates greater internal commitment, customer satisfaction, and sustainable relationships with its suppliers.

Training

The DAMA method (दम) is a training designed to humanize processes and interpersonal communications, both inside and outside the company.

Inspired by Eastern philosophical principles, it invites people to reflect on their way of relating to colleagues, clients, and suppliers, highlighting the value of human relationships over dehumanization.

We train and certify HR professionals so they can empower their teams internally and foster a corporate culture centered on humanity, rather than one that reduces people to mere numbers.

Key Benefits:

1. Development of conscious relational skills
The DAMA method trains participants in more empathetic, authentic, and effective communication, improving the quality of human relationships in all professional fields.

2. Cultural alignment towards a more human perspective
Fosters an organizational culture where people—employees, customers, and suppliers—are seen and treated as human beings, not as resources or numbers.

3. Improved treatment in care and service
By integrating principles of reflection and connection, the method directly impacts the way those who interact with the organization are served and cared for, elevating the customer and external employee experience.

4. Internal training with a multiplier effect
HR professionals can become certified to train their own teams, creating profound and scalable change within the organization.

5. Preventing dehumanization in digital and fast-paced environments
It offers practical tools to maintain warmth and human connection even in contexts marked by automation and pressure for efficiency.

Reviews Report

The Reviews Report is a service that collects, analyzes, and extracts insights from customer and citizen reviews and ratings on various platforms.

It allows you to detect patterns of satisfaction and dissatisfaction, identify areas for improvement, and act quickly to optimize the experience. Implementing this service strengthens the humanization of the service, giving users a voice, improving transparency, and building a closer relationship based on trust.

Key Benefits:

1. Active and real listening to the client or citizen
It directly captures people's voices, allowing us to understand their experiences, needs, and emotions in real time.

2. Identification of areas for improvement based on real data
Analyze patterns of satisfaction and dissatisfaction to identify specific opportunities for improvement in products, services, or customer service.

3. Faster, human-focused decision-making
By having clear insights, you can implement agile changes that respond to what really matters to users.

4. Strengthening the humanization of the service
Valuing opinions strengthens organizational empathy, demonstrating that you listen, respond, and improve based on real feedback.

5. Improved reputation and trust
An organization that listens, responds, and acts creates closer, more transparent, and sustainable relationships with its audiences.

Social Listening

Social Listening is a service that analyzes what customers and citizens say about a company or institution on social media, forums, and other digital channels.

It allows us to identify needs, concerns, and trends, offering a faster, more empathetic, and personalized response. By incorporating this service, the humanization of the service is improved, as it allows us to anticipate problems, adjust communication, and strengthen relationships with the public based on their real opinions.

Key Benefits:

1. Early detection of needs and concerns
It allows you to identify in real time what users think, feel, and expect, even before they communicate it directly to the organization.

2. Faster, more empathetic and contextualized response
It facilitates faster, more human-toned service, adapted to the language and emotions people express on digital channels.

3. Continuous improvement of organizational communication
Helps adjust messages, tone, and communication strategies to better align with audience expectations and values.

4. Strengthening relationships with customers and citizens
By demonstrating active listening, you create a closer, more authentic, and trust-based connection.

5. Anticipating crises and building a positive reputation
It allows you to act proactively in the face of potential conflicts or criticism, showing a responsible, empathetic, and humane attitude.

Conferences

We offer inspirational talks aimed at companies, organizations, and institutions seeking to foster in-depth reflection on the importance of humanization in the workplace.

These conferences are designed to raise awareness among teams about the risk of dehumanization in an increasingly digital environment and to reinforce their commitment to authentic, empathetic, and excellent customer service at all points of contact with customers, users, and citizens.

A transformative space that invites you to reconnect with the essential values of service and a job well done, from a conscious, intimate, and professional perspective.

Key Benefits:

1. Strengthen the sense of purpose
They help each person rediscover the human value of their work, beyond tasks and results, connecting with the "why" of what they do.

2. Improve the quality of customer or citizen service
By becoming aware of the impact of each interaction, we foster more empathetic, close, and respectful communication at all points of contact.

3. Strengthen organizational culture
They generate internal cohesion by aligning teams around values such as respect, collaboration, and authenticity, key pillars of a humanized culture.

4. Reduce demotivation and emotional exhaustion
They encourage reflection and self-care, which helps prevent emotional burnout and improves the overall well-being of teams.

5. Drive positive transformation from within
They act as a catalyst for cultural change, raising awareness and commitment that then translates into concrete actions within everyday work.

Human Conduct Channel (HCC)

The Human Conduct Channel (HCC) is a communication channel, usually an email inbox or a form, where clients, employees, and suppliers can write to report or communicate any inappropriate behavior or human treatment by an employee, collaborator, or person responsible within the company.

It differs from the Ethical Channel in that the HCC:

Is managed externally by Human Zentric.
Is completely confidential and protects the anonymity of the reporting person.
Human Zentric, optionally, can arbitrate in conflict situations and/or to clarify and/or resolve incidents between the company and the client or employee.
Complaints or reports are always related to interpersonal and human aspects.
Is managed internally between Human Zentric and the company or institution, without escalating the conflict to any legal or administrative authority.

Key Benefits:

1. Prevention and management of conflicts (internal and external)

Internal: Allows employees to report inappropriate behavior or workplace conflicts in a safe way, preventing escalations that may affect the work environment.
External: Enables clients and suppliers to express concerns about the treatment received from employees or collaborators, fostering healthier business relationships.

2. Improvement of the work environment and relationships with third parties

Internal: Provides a safe and confidential space for employees to express their concerns, improving morale and commitment.
External: Allows clients and suppliers to feel heard and respected, strengthening trust and loyalty towards the company.

3. Protection of the company’s reputation against internal and external complaints

Internal: Managing conflicts within the company prevents workplace issues from becoming public.
External: Quickly addressing client or supplier complaints reduces the risk of public criticism or damage to the company’s image.

4. Regulatory compliance and organizational ethics (both internal and external)

Internal: Promotes an ethical and respectful culture among employees, aligned with corporate responsibility policies.
External: Ensures that suppliers and clients perceive the company as an ethical organization, strengthening credibility and regulatory compliance.

5. Promotion of transparency and trust (at all levels)

Internal: Employees perceive a genuine commitment from the company to justice and mutual respect.
External: Clients and suppliers trust that the company will handle any issue related to human conduct fairly and confidentially.

HZ Innovation

What would a Human Zentric hospital look like, or a hotel, an airline or airport, a telecommunications company, an insurance company, or a bank?

We reimagine your company, business, or institution by rebalancing technology and people to increase revenue, make it stand out, and enhance its brand image and reputation.

Key benefits:

1. We reimagine your organization from a neutral and external perspective to transform it into a Human Zentric company, without biases, predeterminisms, or prior constraints.

2. We align humanity with increased profitability, differentiation, and the improvement of brand image and reputation.

3. We drive the soul of the company – the people – as generators of produced and consumed value.

What would your Human Zentric company look like?